LookDot
Support and Contact
Find usage information for LookDot’s pre-capture AI guidance, exposure, and filter features, plus official contact details. Account actions are completed in the app.
Effective date: 2026-08-26
Official contact details
- Operator
- 北京有数蓝色咨询服务有限公司
- Phone
- +86 180 1040 5045
- Address
- 北京市海淀区北三环中路44号10号楼3层318
Frequently asked questions
Do I need an account for ordinary photography?
No. The standard camera and basic photography work without signing in.
Why does AI guidance require an account?
Accounts manage free uses, membership entitlements, regional service, and necessary abuse prevention.
How do regional sign-in methods differ?
The Chinese mainland service uses a +86 number and SMS code. The international service uses email or Sign in with Apple.
Does a failed AI request consume a use?
No. A use is consumed only after valid guidance is returned; network, server, and analysis failures do not count.
Does LookDot keep my photos?
Ordinary photos stay on device. An AI request uses one compressed frame with EXIF removed and deletes it after analysis.
How do I restore a membership purchase?
Use Restore Purchases in the app. Transactions and refunds follow App Store rules.
How do I delete my account?
Start account deletion from account settings in the app. The website has no sign-in or deletion flow; email us if you need help.